At MEGA VISTA SDN. BHD., we are committed to providing quality air fryers, blenders, coffee makers, electric kettles, microwaves, kitchen accessories and other household appliances. This Policy explains the conditions applicable to returns, refunds, exchanges and order cancellations.
Return requests must be submitted within 30 days from the date the order is received. To qualify for a return, the product must be unused, uninstalled and in its original condition. It must also be returned with its original packaging, labels, manuals, accessories, parts and complimentary items. Valid proof of purchase must be provided.
Customers may request a return, refund or exchange if the wrong product was delivered, the product arrived damaged or defective, parts or accessories are missing, the quantity received is incorrect, or the product materially differs from its description on our website. Customers should inspect and test their products promptly after delivery.
Products that have been misused, altered, repaired, incorrectly installed or damaged after delivery are not eligible for return. Damage caused by incorrect voltage, electrical overloading, liquid exposure, impact, negligence or failure to follow the manufacturer’s instructions is not considered a product defect.
Customers are responsible for checking the product’s voltage, plug type, dimensions, capacity, functions and compatibility before completing an order. Minor differences in colour, packaging or appearance caused by photography, screen settings or manufacturer updates are not considered defects.
For health and hygiene reasons, kitchen appliances and accessories that have come into contact with food or beverages may not be returned due to a change of mind. Such products may still qualify for assessment if they were damaged, defective or incorrectly supplied.
Clearance, promotional and final-sale products are not returnable unless they are damaged, defective or incorrectly supplied. Personalised, customised, made-to-order and specially sourced products are also not eligible for return after preparation or procurement has started.
Change-of-mind returns may be considered within the applicable return period, subject to our approval. The product must remain unused, unopened and suitable for resale. Original delivery fees, transaction charges and other non-product fees are generally non-refundable.
Approved exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or a refund through the original payment method. Any difference in price must be paid or refunded accordingly.
To request a return, refund or exchange, customers must email us with their order number, a clear explanation of the issue and supporting photographs. A continuous unboxing video or a video demonstrating the defect may also be requested. Customers should not return a product until approval and return instructions have been provided.
All returned products will be inspected and may be tested after receipt. Products that have been used, modified, damaged, returned incomplete or found to be functioning normally may be rejected.
Approved refunds will be issued through the original payment method whenever reasonably possible. Customers should allow approximately 7–14 business days for processing. Additional time may be required by the customer’s bank, card issuer or payment provider.
Products purchased using a discount, voucher or promotional code will be refunded based on the amount actually paid. Products purchased as part of a bundle may need to be returned together before a full refund can be approved. Complimentary items must also be returned unused and in their original condition.
Cancellation Policy
Customers may request to cancel an order within 12 hours after placing it, provided that the order has not been processed, packed, dispatched or handed over to the delivery provider. Once preparation or delivery has started, cancellation is no longer available.
Customised, specially ordered or bulk-order products cannot be cancelled after preparation or procurement has begun. Approved cancellation refunds will be issued through the original payment method, although transaction charges or other costs already incurred may be deducted where permitted by law.
Governing Law
This Return, Refund and Exchange Policy shall be governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from this Policy shall be subject to the jurisdiction of the courts of Malaysia, without limiting any statutory consumer rights.
Contact Us
For return, refund, exchange or cancellation enquiries, please contact:
MEGA VISTA SDN. BHD.
Registration No.: 202501023917 (1625330-A)
Email: megavista@outlook.com